Make a tenant maintenance request form for your rental units
Build a repair request form for tenants: unit, problem type, urgency, access times and contact details. Get each request by email and track it in one place.
Contact us
We usually answer within a day.
This is a real form: answer it the way a visitor would. Nothing is saved.
Use this template Describe yours in chatOpen full screenMore to start from: all form, quiz and course templates. Nothing is published until you press Publish, and every answer lands in your account with charts and a CSV.
Repair requests reach landlords through texts, voicemails and emails that leave out the unit, the urgency or when someone can get in, so each one needs a follow-up question. A written form with the same fields every time makes the first message complete. The live sample above is a general contact form; the chat turns it into a maintenance form for your building, your repair types and your access rules.
What you get
Questions that appear only when they apply
Logic shows a question only when an earlier answer matches. A tenant who picks plumbing can be asked about leaks and water shut-off, while someone reporting a pest problem gets questions about where they have seen it. Each request arrives with the details your team needs for that type of repair.
Logic and pages
Show a follow-up only when it applies, split a long form into pages, or show one question per screen.
Results you can read
A chart for every question, averages and NPS for scales, the order of a ranking, a table of every answer and a CSV.
How it works
- Step 1
Try the sample above, then press Use this template, or describe your own form to the chat.
- Step 2
Change any question by hand or ask the assistant ("add a question about price", "translate it to Spanish"), with a live preview.
- Step 3
Publish, share the link or QR code, and read the answers as they arrive. You get an email for each one.
Who uses it
A landlord with a few rental units
Replaces scattered texts with one link tenants can bookmark. Each request lands in your email with the unit number and the entry times already filled in.
A property manager handling several buildings
Uses one form with a building or unit question, so every request is sorted the same way. Results show which buildings report the most heating or plumbing problems.
A housing co-op or student residence team
Lets residents report issues during the day without phoning the office. The form asks for urgency first, so the team can tell a burst pipe from a loose cupboard door.
Questions
Can this form replace an emergency line for gas leaks or flooding?
No. The form gives tenants a place to report repairs in writing, and it can show a clear emergency instruction at the start, but the emergency number and any legal emergency steps must come from you. Tell the chat which emergency numbers and instructions apply in your area.
What should I ask tenants for, and what should I leave out?
Ask for what you need to schedule and fix the repair: unit, problem, location, urgency, entry permission, available times and a way to contact them. Asking for more than that, such as household details or ID, is usually unnecessary and can create privacy obligations. You are responsible for what you collect, so keep the form to what the repair requires.
How do I get the requests?
Each response can be sent to an email address you choose, and the results page shows all requests in one list. You can also export them as a CSV file to track open repairs and how long they take.
Can I change the questions after I publish the form?
Yes. Ask the assistant to change the wording, add or remove a question, or adjust the access-time options, and the form updates before you share the link again.
Can tenants attach photos of the problem?
There is no file upload field. Tenants can describe the problem in the text box and give access details, and if you need photos you can ask them to send them by email when you confirm the visit.