WordGPT

A donor survey that asks what your supporters actually think

Build a donor survey in chat: ask why supporters give, how they heard about you and how they want to hear from you. Share a link, read the results.

How did we do?

Tell us about your recent visit or order.

Quality

Speed

Price

Friendliness

Ease of ordering

1 = poor, 5 = excellent

This is a real form: answer it the way a visitor would. Nothing is saved.

Use this template Describe yours in chatOpen full screen

More to start from: all form, quiz and course templates. Nothing is published until you press Publish, and every answer lands in your account with charts and a CSV.

Donor surveys often fail for two reasons: they run long enough that people stop halfway, or they ask questions the charity never uses. This page helps you write a short survey that covers why people give, what moves them, and how they want to be contacted, then publish it at a link and read the answers as they arrive. The live sample above is a general customer satisfaction survey; the chat rebuilds it around your supporters and your questions.

What you get

Questions that appear only when they apply

Logic shows a question only when an earlier answer matches. Ask monthly givers what keeps them committed, and ask lapsed donors what would bring them back, without making everyone scroll through both.

Logic and pages

Show a follow-up only when it applies, split a long form into pages, or show one question per screen.

Results you can read

A chart for every question, averages and NPS for scales, the order of a ranking, a table of every answer and a CSV.

How it works

  1. Step 1

    Try the sample above, then press Use this template, or describe your own form to the chat.

  2. Step 2

    Change any question by hand or ask the assistant ("add a question about price", "translate it to Spanish"), with a live preview.

  3. Step 3

    Publish, share the link or QR code, and read the answers as they arrive. You get an email for each one.

Who uses it

  • A small animal rescue after a winter appeal

    Send a short survey to everyone who gave in the appeal, asking what made them donate and which updates they want. The results show whether to lead next year's appeal with rescue stories or with vet costs.

  • A community theatre checking in with its patrons

    Ask ticket buyers and sponsors how they first heard about the season and how often they want to hear from the box office. Keep sponsor questions separate so ticket holders are not asked about corporate benefits.

  • A regional food bank reviewing its monthly givers

    Use a ranking question to see which impact stories matter most, such as meals served, volunteer hours or local schools. Read the results on the charts page and export the rows to a spreadsheet for the board.

Questions

How long should a donor survey be?

Most donors will finish a survey of around eight to ten questions, and the chat can trim a longer draft to that size. Put the questions that change decisions first, such as why they give and how they want to hear from you, and leave out anything you would not act on.

Can I send different questions to different donors?

Yes. Logic can show a question only when an earlier answer matches, so you can route monthly givers, one-off donors and people who have lapsed through different follow-up questions in the same survey link.

Should I ask for income, age or other personal details?

Only if you have a clear use for them and the donor knows why you are asking. Donor data is personal data, so you are responsible for what you collect and how you store it; keep the survey to what you need and add a consent question if you plan to contact people afterwards.

How do I see the answers?

Each response can be sent to your email, and the results page shows charts for the choice and rating questions. You can also download all responses as a CSV file to sort by donor group or to share with your board.

How do I send the survey to my donors?

Publish the survey to get a link and a QR code, then put them in your email, your newsletter or on a printed reply card. Tell the chat who you are sending to, and it can suggest a short covering message that matches the channel.

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