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Why is my invoice or receipt different from what I expected? Billing documents can look different because of bank transfer matching, plan changes, receipt settings, or charges created before cancellation. 1. If you paid by bank transfer, allow 2–4 business days for the payment to match. After the transfer is linked to the invoice, refresh the workspace. 2. To send receipts to another address, keep one billing email under Billing Notifications , then add the other address under Settings Team Billing contacts . 3. If you upgraded during the month, check for a prorated credit for the old plan and a prorated charge for the new plan. Tax is calculated on the final subtotal. 4. Receipt filenames cannot be customized. Rename the downloaded PDF after downloading it. 5. If you canceled a subscription, remember that cancellation stops future renewals but does not remove charges created before cancellation. Good to know Bank transfer payments may take 2–4 business days to match. Only one billing email is supported under Billing Notifications ; additional recipients use billing contacts. A final invoice after cancellation can include usage from before cancellation. Receipt PDFs are downloaded as receipt.pdf and cannot currently be renamed automatically. Related questions Why does my paid invoice still say “Past due”? A bank transfer may still be matching. After it is linked, refresh the workspace. Why did my invoice total change after upgrading? It includes a prorated credit for the old plan and a prorated charge for the new plan. Why did I receive an invoice after canceling? Cancellation stops future renewals, but charges created before cancellation remain due.