Jordan Lee
Operations manager
jordan.lee@example.com+1 555 0123Chicago, IL
Summary
Operations manager with 8 years improving delivery and service for retail and logistics teams. Known for clear plans, calm leadership and measurable results.
Experience
Operations Manager · Northwind Logistics
2020 – Present
Chicago, IL
- Lead a team of 22 across two warehouses and a 3-person planning desk
- Cut late deliveries by 31% by changing the dispatch schedule
- Introduced weekly reviews that saved about 12 hours of meetings a month
Team Leader · Brightline Retail
2016 – 2020
Chicago, IL
- Managed a team of 9 and a store budget of $1.2 million
- Raised customer satisfaction from 82% to 91% in two years
Education
BA, Business Administration · University of Illinois
2012 – 2016
Chicago, IL
Skills
Operations planning · Team leadership · Budgeting · Process improvement · Excel · Reporting
Languages
English — Native · Spanish — B1